Returns, Refunds & Cancellations Policy

Kryptonite Kryationz LLC Effective Date: October 14, 2026 At Kryptonite Kryationz LLC, every creation is made or selected with care. We want our customers to understand our policies before making a purchase. Please review the following information carefully. 1. All Sales Are Final All sales are final for custom, personalized, handmade, ready-to-ship, sale, and clearance merchandise, except where an item is damaged, defective, incorrect, materially misrepresented, or a remedy is required by applicable law. We do not offer returns or exchanges for changes of mind, personal preferences, incorrect sizes or colors selected by customers, or items no longer needed. 2. Custom & Personalized Products Custom and personalized products are final sale. These include, but are not limited to: - Custom apparel and accessories - Tumblers and drinkware - Trucker hats and bling creations - Handmade jewelry and phone accessories - Party favors and custom bundles - Memorial and keepsake items - Personalized gifts - Business branding and promotional products Customers are responsible for reviewing all submitted information and approving proofs or mockups when provided. Once a design has been approved and work has begun, changes may not be possible. Customer-approved errors are generally not eligible for refunds or free replacements, except where required by law. 3. Deposits & Order Cancellations Custom orders may require a deposit before work begins. **Once design work, material purchasing, personalization, or production has started, deposits are non-refundable if the customer chooses to cancel**, except where required by applicable law. Cancellation requests made before work begins will be reviewed individually. Any refund deductions must be consistent with the terms disclosed at purchase and applicable law. Ready-to-ship orders may be canceled only before processing or shipment, subject to our confirmation. If Kryptonite Kryationz LLC cannot fulfill an order, we will provide an appropriate resolution, including a refund when required. 4. Damaged, Defective or Incorrect Items Customers should report damaged, defective, or incorrect merchandise within **7 calendar days of delivery or pickup**. Please email KryptoniteKryationzLLC@yahoo.com and include: - Your order number or proof of purchase - A description of the issue - Clear photographs of the item - Photographs of damaged packaging, if applicable We will review the concern and provide an appropriate resolution, which may include repair, replacement, correction, store credit with the customer's agreement, or a refund. This seven-day reporting period does not limit rights or remedies provided by applicable law. Please contact us before returning any merchandise. 5. Shipping Damage & Delivery Issues If your package arrives damaged, retain the product and original packaging and contact us within seven calendar days when possible. We may request photographs to help investigate the issue or submit a shipping-carrier claim. For delayed, missing, or incorrectly delivered orders, please contact us so we can review the circumstances and assist with the next steps. Carrier investigations do not eliminate any refund, replacement, or delivery obligations imposed by applicable law. Customers are responsible for providing accurate shipping addresses. Additional shipping charges may apply when an order must be resent because of an address error supplied by the customer. 6. Pop-Up Events & In-Person Purchases Purchases made at pop-up shops, vendor fairs, and markets are final sale, subject to the exceptions and legal rights described in this policy. Customers are encouraged to inspect their purchases before leaving our booth. If an issue is discovered after purchase, please contact us within seven calendar days when possible. 7. Handmade Variations & Product Colors Our handcrafted products may have slight variations in rhinestone placement, glitter, decorative elements, material texture, or design positioning. Colors may also appear different due to lighting, printing processes, and screen settings. Minor variations consistent with the product description and handmade nature of an item are not considered defects. This does not exclude remedies for items that are defective or materially different from their descriptions. 8. Digital Products & Design Services Digital downloads, templates, learning materials, and delivered design files are generally final sale. We do not offer refunds solely because a customer changes their mind after receiving an accessible digital product. If a file is defective, inaccessible, or materially different from its description, please contact us for assistance or an appropriate remedy. Custom design and branding services are subject to the agreed project scope, approval process, deposit terms, and applicable law. 9. Refund Processing When a refund is approved or legally required, we will communicate the applicable amount and processing arrangements. Refunds will generally be issued through the original payment method when possible, subject to payment-provider procedures and applicable law. 10. Contact Us For questions, cancellation requests, or concerns about your order, please contact: Kryptonite Kryationz LLC Baltimore, Maryland Email: KryptoniteKryationzLLC@yahoo.com Website: www.kryptonitekryationzllc.com Instagram: @KryptoniteKryationz Let Us Bling You!